Shared Volunteer Coordinator E-Mail Account

1. Event List Update: Someone has added a new event to the calendar
2. Event Cancelled: Someone has cancelled an event off the calendar
3. New Volunteer Offer/Request: Someone wants to begin coordinating events
4. Event Detail Request: Someone who is in training but doesn't have their star yet is asking you to post one of their "probationary" events

1. To create a new label: Only create a new label when you're having a conversation with a brand new potential volunteer. Instructions for how to do this are included in the "New Potential Volunteer" section below.
2. To apply an existing label (what you'll do most of the time): If you're in a folder view, select (click) the message(s) that you wish to label, OR, if you have an e-mail open, it is automatically selected. Near the top of the browser window, you will see three buttons and a drop-down list: "Archive", "Report Spam", "Delete" and "More actions...". Click the "More actions..." list and scroll down through the list of available labels and pick the correct one.
3. After you've labeled an e-mail, and done everything you need to do with it (ie. reply), be sure to "Archive" it rather than leaving it in the in-box so that the next VC in the account doesn't think there's still something needing to be done with it.

Volunteer Files (ie. "Labels")

• VA: Volunteer, Active
• VAN: Volunteer, Newly Active volunteer - they've just gotten their star. Once they are announced in the next Volunteer Business newsletter, the Lead VC will change their status to VA.
• VAR: Volunteer, Formerly active, then removed, then re-activated. Once they have been "welcomed back" via the next COC Volunteer Business newsletter, they will be changed to VA status.
• VAZ: Volunteer, Newly Resigned/Removed. Once their departure from the team has been announced in the next Volunteer Business newsletter, they'll be moved to VZ status.
• VIC: Member approved for co-coordination only. They have agreed to abide by our policies and procedures, but they haven't yet submitted references. If they want to proceed and work towards their star, they'll need to provide references to become a VIT. There is no obligation to move beyond this status if they only with to co-coordinate events.
• VIT: Volunteer, In Training. They have met our criteria to start coordinating, including providing positive references and confirming the policies/procedures. They are "on probation" while they do their first three outdoor events, at which time they should go through the "starring" process (including having their status changed to VAN).
• VWC: Member applying for co-coordination only.
• VWN: Volunteer, New Applicant. Has not yet satisfied the initial requirements to begin coordinating their probationary events. Should be kept in this status until they have confirmed having read and agree to follow our commandments, safety policy and waiver process AND have had their references check out. They can then be moved to VIT status.
• VWZ: Cold Lead. Thought they might want to volunteer, but it didn't work out on one end or the other. If a person does not successfully complete the requirements of VWN or VIT status, after a time move their e-mails to the "VWZ: Cold Leads" label. Note that we used to keep individual's names as VWZ: Name, but as we became more and more bogged under cold leads, we switched to a single label.
• VZ: Volunteer, Former/Inactive.
• VZZ: This person was either removed from the volunteer team, or was refused volunteer status and they are not welcome to coordinate events for the club. This is not necessarily a permanent situation but if a person is in VZZ status at some point, the history should be taken into consideration before moving them into VWN or VIT status.

Helping Volunteers Through the Process

New Potential Volunteer

1. Use the "Search" feature of your browser to look for an existing file under their name. For example, if "Bob Smith" e-mails to say he'd like to start coordinating, first check if we have a file for him already - sometimes people have a "false start" or two before we actually get them started. Use your browser's "Search" feature (in IE, this is the "Find on this Page" item under the "Edit" menu and enter "Smith" as a search criteria. If any wrong matches are found, click "Find Next" until you either find a match on their name, or you get the "Finished searching" message.
    
2. If you find an existing file for them, check their status and review their previous conversation history (by clicking on their name to find the previous e-mails). Unless there were past issues, you should be able to just start up where they left off, wherever they were in the process. When we find an existing file for a person, we do NOT want to create a new file, we just want to re-open their existing file. At this stage you probably want to change them to "VWN" or "VIT" depending on how far they got before (ie. if they've provided references and confirmed the policies in the last year, they can go directly to "VIT"... otherwise they should go to "VWN" until they've done those things). If you find them under "VZZ" it means that they are, for one reason or another, not welcome to volunteer for the COC. Whether or not to reverse that decision should be treated as a team decision with input from VCs as well as the COC exec team. Follow up as appropriate, or ask the Lead Volunteer Coordinator to take over at that point.
    
3. If you do not find a match, you must "qualify" them to see if they are eligible to coordinate events for the club:
   1. Use the "Complete List" page under "Member Reports" to look up how many events they've attended and how recently. As a general rule, they should have attended at least 5 outdoor events with the COC, preferably at least one within the past month.
   2. Use the "No Shows" page under "Attendance Reports" to confirm they have no no-shows on their account. Note that the "no no-shows allowed" rule MAY be overridden if they have only one no-show and you're confident that they are highly unlikely to no-show again. Discuss the no-show with them - what were the circumstances? May want to follow up with the coordinator (who gave the no-show as well) to get their perspective on it before making a decision.
   
    
4. If you determine that they meet these initial criteria, proceed with step 1 of getting them started, as follows:
   1. Reply to their e-mail, including the "New Volunteer Info" message (see the very bottom of this page), and personalize it appropriately (for example, if you know the person well enough to be their reference, note that they don't need to provide references... or, if they've mentioned specific events they want to coordinate, thank them and let them know that you'll set up the first event once they've confirmed the new volunteer info).
   2. Once you've replied to the e-mail:
      1. If there's already a file ("label" in gmail-speak) for them, apply that label to the e-mail. To do so in gmail, while you have the message open, click the drop-down list at the top-right of the message labeled "More actions...", scroll down in the list to find their existing label and select it
      2. If there isn't already a file for them, create one. To do so in gmail, while you have the message open, click the drop-down list at the top-right of the message labeled "More actions...", scroll to near the bottom of the list to find the "New label..." choice and select that. Enter "VWN: Their Name" for the new label.
   3. In the in-box view, select the e-mail message that now has the person's label attached to it and click the "Archive" button near the top left. Note that when the person replies, gmail will automatically bring up the past conversation and apply the label if it can for easy reference. You can also get back to the e-mail by scrolling down the in-box reviewing all the labels on the left-hand side to find their name and click on it.
   4. If the person must provide references (ie. if you're not acting as their reference), follow up with the references (who should be current volunteers on our team). Here's a sample reference check e-mail (switch out the stuff sandwiched in *'s):
      
      I am in the process of getting *NAME* started coordinating events. You have been identified as *his/her* references. Can you please tell me:
      
      1) How many events have you done with *NAME* and how well do you know *him/her*?
      2) Do you think *NAME* will make a good event coordinator? Why or why not?
      3) Do you think *NAME* would be a good ambassador for the club?
      4) Do you think *NAME* is familiar enough with club policies and procedures (ie. carpool, waivers), or do you think *he/she* may need coaching/training in certain areas?
      5) What do you think would be *NAME*'s style as a coordinator?
      6) Do you have any concerns at all about *NAME*'s abilities as an event coordinator?
   5. Once references are confirmed and the person has confirmed the commandments, safety policy and waiver process, change their status to VIT. Notify them that they're all ready to start. Sample letter:
      
      Thank you. Please keep this letter for your reference - you might want to come back to it if you have questions.
      
      You are now a COC "Volunteer In Training" which means that once you've coordinated three events for us you can have your star and officially join the team - yay! :)
      
      Your three "probationary" events can be completed in any of the following three ways:
      1) You can ask another COC volunteer to set up an event for you. This is a recent change to our policies, so if you ask someone and they are not aware of this policy, let them know they can follow up with us for more information. Please note that when you ask them, you should share this e-mail with them stating that you are a "Volunteer In Training"; that's how they will know that they can set events up for you.
      2) You can co-coordinate with a starred COC volunteer. This is another recent change to our policies. For you to get credit for the event towards your star, the volunteer will need to notify us of what part of the event you organized and how it went. You will be expected to do all/most of the work on the event in order to have it credited towards your coordinator status.
      
      Once you've done your three probationary events, please send us a note, along with your bio and photo so that we can set you up with your star.
      
      NOTE that you must have approval from the Safety Team before posting an event at a higher difficulty level (even once you have your star). To coordinate something at a difficulty level (D4+), your COC history must show that you've done at least three similar events at that level in the past year, OR you must have prior written approval from the Safety Team. The VC team will need to see their written approval otherwise we'll stop the event until we know that's been taken care of.
      
      Also note that social events do NOT count towards your star... you will have to complete three outdoor or sport events to get your star.
      
      Please let us know if you have any questions and have fun!
   
    
5. If you determine that they DO NOT meet our initial criteria, advise them of what they need to do before they can begin coordinating for the COC. Often people step forward to coordinate before they have attended a minimum number of events with the club. These people should be thanked for their interest, but turned away until they've attended the minimum number of events. For example:
   
   Dear *name*,
   
   Thanks very much for your interest in coordinating events for the COC. It sounds like you have some great event coordination experience and would be an asset to our team.
   
   Please review the following page for information about the first steps in becoming a coordinator for the COC: http://www.calgaryoutdoorclub.com/events/leaderchecklist.asp
   
   Note that we do require that you attend a few events with us before beginning as a coordinator. This is because it is just as important that you be familiar with our policies, procedures and culture as it is that you be able to coordinate events.
   
   Once you've attended a few events, please contact me again so we can get you started. Note that this restriction does not apply if you wish to co-coordinate with a starred volunteer at this time. If you know a volunteer that you can co-coordinate with let me know and I'll send you the information to get started with that.
   
   These conversations can then be added to the "Inquiries" label and filed.
    
6. If you determine that they are not appropriate to volunteer for the club (for whatever reason), tell them so in an appropriate fashion. Ask for assistance with this task if necessary. Each situation will probably be different and require a slightly different approach, but here is a sample template to refer to:
   
   Dear *name*,
   
   Thank you for your interest in coordinating events for the COC. Unfortunately, at this point in time, we have to decline your offer to volunteer for the COC as you have not demonstrated all of the skills required of an event coordinator. While planning, organizational and technical skills are important, we also look for soft skills such as how volunteers can be as ambassadors for the club, how positive and welcoming they are, and so on. This is not to say that you do not have these skills, but perhaps other members have not had the chance to see those skills in action.
   
   We hope that you will continue attending events and perhaps at some point in the future we may again discuss the possibility of you joining the volunteer team.
   
   Sincerely,
   
   *Your Name*
   Volunteer Coordinator
   Calgary Outdoor Club
   (note that if you are uncomfortable signing your name to such a letter, please contact the Lead Volunteer Coordinator to send out the letter or ask their permission to use their name on it instead).

New Co-Coordinator

Posting Events for Volunteers in Training

The Giving of the Star

1. New volunteers may write their own bio or send you the answers to some questions from which you can write the bio. Use HTML tags to format the bio (ie. with line-breaks and such). See Basic HTML for information on how to do that.
2. Use a photo which can be cropped to a face-shot, size it to exactly 100x100 pixels and save it as a GIF. NOTE that both of these details - 100x100 pixels, and GIF - are crucial. If you're unsure of what to do, ask the Lead VC for help.
3. Use the web site to add the new volunteer. See "Example 1" in the Web Site User Guide for how to do that. Please include the month and year that they joined the team in their title, for example: "Event Coordinator (Since Apr 2007)"
4. Click Volunteers and confirm that the person shows up properly on the volunteer list. Check their title, photo and bio.
5. Send them a "welcome to the team" e-mail, for example:
   I have given you your COC star. The next time you log on to the web site you'll see a bunch of new navigation items, including the Web Site User Guide and the Event Coordinator Manual. Please use these as your first source of information, and let us know if you have any questions.
   
   Welcome to the team and have fun!
6. In the gmail account, update their label/status to VAN.

Paid Event Training

Volunteer Review

Photo Historian Training

1. First check Gmail to see if there are any new photos to be posted. Since it's a joint account everyone has his/her own label ie "Working On - Geoff", "For Marg" etc. When you work on an e-mail, please label it "Working On - "your name"" so that two photo historians don't work on the same photo at the same time and double post it. Once you've finished add the label "Complete" so that it's clear that it's all done.
      Access to gmail account:
         username: cocphotos
         password: to be supplied
2. Posting the photos:
      When someone sends photos, check the link (if it is included) or login to the website and see if the event has a camera icon in the upper right corner. If the icon is present go to Fotki.com and login (username: calgaryoutdoorclub, password: to be supplied). In the Fotki nav bar click on the "Our Albums" icon. In the "Public Home" column click on the month folder for the month in which event took place and scroll down to the specific event. Make sure this existing album is in the correct folder. Click on "add photos" and follow Fotki's instructions.
       If the album does not exist navigate as above to "Our Albums" in Fotki, then follow the instructions given here. In step five of these instructions be sure to open the sub-folder for the month in which the event took place, otherwise the album folder will be created in the wrong folder.
3. Attaching the link on the COC website after you have created the photo album and uploaded some photos:
      Login to COC and in the left nav column under "Volunteers' Area/Manage Events" click on "_Past" and you'll see a list of past events. Choose the event for the photos you are working on and click on "Archive" and in the page that opens in the "Photo Album URL" box type the link. The link must take the following form: http://www.calgaryoutdoorclub.fotki.com/year/month/eventid. As an example here is the link to Fotki, http://calgaryoutdoorclub.fotki.com/2008/04/6465, for the event http://www.calgaryoutdoorclub.com/events/archivedetails.asp?eventid=6465 that took place on April 20, 2008 at the Calgary Zoo
   Finally put a check mark in the box "Send Notification" and click "Submit"
   
   If you have any problems, contact a photo historian for help.

Remove a Volunteer's Star

1. If a volunteer resigns or is removed, change their label/status to VAZ
2. Use "Volunteer Admin" and click "No" for "Volunteer?" to remove their star. Leave all the other information intact in case they return to the volunteer team at some point.
3. Advise forum@calgaryoutdoorclub.com to deactivate their access to the Volunteer area of our Forum

Re-Instating a Volunteer

1. If it's been less than three months since they last coordinated an event, you can probably just re-star them, send them a "welcome back" message, and let them resume activity.
2. If it's been less than six months since they last coordinated, there have been no significant changes to club policies or procedures, and they have attended at least one event per month since they last coordinated, you can probably just re-star them, send them a "welcome back" message, and let them resume activity.
3. If it's been longer since they coordinated and/or attended events, use your judgement as far as what criteria they need to meet to get their star back. If there have been significant changes to the policies or procedures, you should get them to confirm that they've read the key parts that have changed in the manual. If it's been a while since they've even attended anything, get them to attend a few events, then set up one or two events for them before re-starring them.

Other Volunteers - Admin and Exec Positions

Automated E-Mails We Receive

Event List Update

1. COMPLETED ONLY BY THE VOLUNTEER COORDINATOR DIFFICULTY RATING ADVISOR:
   Is the difficulty rating consistent with our rating system? If you know for sure that it is not, update the event and send the coordinator a note. For example:
   I noticed that the difficulty rating for your *event name* event was not consistent with our rating system, so I updated it from D? to D?. Let me know if you have any questions - thanks. :)
   If you're not positive, do not update the event - rather, send the coordinator a note asking them. For example:
   I noticed that the difficulty rating for your *event name* event does not appear to be consistent with our rating system. I think it should be a D? instead of a D? (see http://www.calgaryoutdoorclub.com/events/difficultyratings.asp for info). If you agree, can you please update your event? If you do not agree, can you please advise for my own information as to why you believe it should be a D? Thanks!
2. Is the carpool location appropriate, and clearly described? For example, sometimes a coordinator may copy an event from a weekend with an LRT station as their carpool location, but the new event is on a weekday. LRT stations shouldn't be used on weekdays because of how busy they are. Watch out for this and ask that the coordinator choose a new carpool location if necessary.
3. Is the event start time appropriate relative to the carpool time? For example, sometimes a coordinator may accidentally set the start time and carpool time as the same, which does not take travel time into consideration. This can cause problems for "meet at event" people. Ask the coordinator to update their times to correctly reflect travel time.
4. Is the round-trip kms accurate? This is very important for correct calculation of carpool amount. For example, sometimes a coordinator may only list one-way kms resulting in the carpool amount being only half of what it should be (and distressed carpool drivers as a result). You can update the event yourself and inform the coordinator, or ask them to correct it.
5. If the event is a multi-day event (whether a weekend trip, or a recurring, ie. weekly, event), has the coordinator used the "Dates" page to select all dates that the event falls on? See the Multi-Day Events info if you're not familiar with that.
6. Review the "Event Conflicts" and make sure that the exact same event isn't already set up for the same day. If a hike (or whatever) is set up for the same day, but the start times are at least an hour apart, don't worry about it. If not, though, follow up with the coordinator of the new event to get it changed (either change the start time, or the location). See Splitting Off a Second Group in the Coordinator Manual for more info.
7. Does the event fit the COC "mandate"? The event should be of an outdoor or sporting nature. Some social events are permitted, as long as they don't fall under the CCC's "mandate" (see point 1 under "Choosing Your Event" in the Coordinator Manual for more information). We have allowed some "loophole" events in the past, but starting January, 2010, no more "loopholes"... don't allow them on the calendar. A "loophole" is an event that really belongs on CCC (ie. cultural, dance, fine dining), but for which the coordinator has added a "short walk" to get around the rule.
8. Scan all other event details to make sure everything makes sense. EXCLUDING SAFETY PORTIONS OF THE EVENT INCLUDING THE WINTER SAFETY CONSIDERATIONS NOTIFICATION.
9. When you're satisfied that the event details are all ok, delete the e-mail from the VC account

Event Cancelled

When an event is cancelled, the VC e-mail account receives a notification called "Event Cancelled". Check the event, and if it makes sense to try to find a new coordinator for it, contact the coordinator to discuss. Generally speaking, we don't worry too much about these - our volunteers rarely cancel an event when an alternative to cancelling is available.

Once you've reviewed the event, delete the e-mail message.

Other VC Business

Volunteer Business Newsletters

Approximately once per month, the Lead Volunteer Coordinator sends out a Volunteer Business Newsletter (via the "E-Mail All Volunteers" page) informing all club volunteers of any important changes or announcements, and announcing team changes such as new volunteers, returning volunteers, and departing volunteers. After the newsletter is sent out, the gmail labels/statuses for announced volunteers should be updated:
- VAZ change to VZ
- VAN change to VA
- VAR change to VA
When you are ready to send out the newsletter, change the e-mail address (temporarily) on your account to volunteer@calgaryoutdoorclub.com so that that is the address that it comes from.

Fun stuff that you can include in the newsletters:
- Number of events we have completed for the month (and compared to past months). See the "Event Count/Mo" report right near the very bottom of the left nav under "Webmaster".
- If we just had our biggest event day ever, you can find that on our stats page and send it out (Most Events Held in One Day).
- Who are our most active volunteers and how many events have they coordinated in the past three months? See the "Volunteer Activity" report under "Member Reports" near the bottom of the left nav.
- Have we just added a new activity to our calendar that we've never had before?
- How many new members do we have signing up per day (find on Stats page), or per month (find on "Sign-Ups by Month" report under "Member Reports" near the bottom of the left nav.

Volunteer Recruiting

Recruiting new volunteers for the COC is done a few different ways:
1. Volunteer Social/Info Sessions: We often hold volunteer social and info sessions at a local pub, with any club volunteers (current and former) welcome to come out and socialize, and those who are interested in coordinating to come out, meet some volunteers and get some info. These events are very popular, but they do serve an important purpose (recruiting) for the club, so non-volunteers who are NOT seriously interested in volunteering for us are discouraged from attending. See www.calgaryoutdoorclub.com/events/details.asp?eventid=3641 for an example.
2. Encourage members of our volunteer team to refer interested/qualified members to us.
3. Review the "Active Members" report and contact the active members who may be interested in coordinating. Be sure you know the person (or know of them) before making contact, and look for an existing file in the gmail account to see if they have any relevant history.
4. Wear your "Volunteer Coordinator" hat sometimes on events. Talk to people - ask questions - do they think they would be interested in coordinating?
5. "Help Wanted" postings on the COC Calendar. See member posting ("Hikes Needed") on Sept 1, 2007 for an example.

New Volunteer Info E-Mail Template

NOTE that you can copy and paste directly from this web page into a new e-mail message - do NOT re-type everything!

Subject: New Volunteer Info for *person's name here*

Dear *person*,

Thank you very much for your interest in coordinating trips for the COC!

In order to be consistent and help coordinators on-board as smoothly as possible, we have developed the following criteria. Before coordinating for us, we ask that you have attended at least five COC events (outdoor, preferably including carpool), have zero "no-shows" on your account (see our Cancellation Policy at http://www.calgaryoutdoorclub.com/member/ruleswaiver.asp#cancellation for more info), and provide a referral from two or more people on our volunteer team (perhaps the coordinators of some events you've attended) who can vouch that they think you'll do a good job of coordinating.

The process for getting started is as follows:
1. You must submit a couple of things: policy confirmation and referrals (see below).
2. You will then need to do three probationary events posted by another coordinator, some can be done along with another coordinator.
3. After the successful completion of your third event, you will "get your star" (the COC way of saying you're joining the volunteer team). At that time we will need a photo and a bio from you for our Volunteers page.
4. To count towards qualifying for your star, your first three events must be outdoor/sporting in nature, and you must be the sole coordinator on the event OR you must provide a note from your starred co-coordinator stating that you did all/most of the work in organizing the event.

REQUIREMENTS

There are two things that we need from you before you can coordinate your first events:
1. Your written (ie. e-mail) confirmation that you have read and agree to follow our Commandments, Safety Policy and Waiver Process. You can find these things in our Coordinator Manual at www.calgaryoutdoorclub.com/member/portal/manual/. Once you've carefully reviewed these things, please reply to me with your statement that you agree to follow these items. As well confirm that you understand that COC does not carry liability insurance. Our waiver, like any other waiver, is protection only against reasonable circumstance and offers no protection in the case of negligence. If you, as a club volunteer, are found to be negligent causing injury or death to a member, you will be fully liable for damages.
2. A referral from at least two people who are active on the COC volunteer team and who can vouch for you as a good potential volunteer. Please make sure these are people who know you well enough to provide a clear and confident referral. You can reply to this e-mail with some names (see our Volunteer page at http://www.calgaryoutdoorclub.com/aboutus/officers.asp for who is eligible to provide a referral) and we will follow up with them.

YOUR FIRST THREE EVENTS

Once we have everything from the "Requirements" list, you will become an official "Volunteer in Training" and can begin coordinating your three probationary events. Another coordinator can set those up for you.

Once your event is set up, you will gain access to the web site features which will help you manage the event (ie. send out a group e-mail, print off attendee lists, etc).

Paid Events: Before posting/coordinating a paid event, please e-mail volunteer@calgaryoutdoorclub.com for assistance. We generally discourage new coordinators from doing a paid event as one of their first events because of the extra level of complexity (and, unfortunately, frustration) that can go along with it. Exceptions may be made, but for the most part, your first three events should NOT be pre-paid events.

GETTING YOUR STAR

Once you’ve successfully completed three events, you will get your star. If we neglect to realize that it’s time (which can happen...) then please remind us when it’s time.

Before we can give you your star, we will need:
1. A digital photograph of yourself that we can get a clear head-shot from for our volunteer page (the photos are important for people to recognize you at events, especially new people who are a bit uncertain about how our club operates). Try to send this in around the time that we're setting up your third event so we'll be all ready for your "starring" ceremony (the ceremony being when we flip a switch on the web site... that's not really much of a ceremony). The photo should be of you in some kind of outdoor situation, and the most recognizable head-shot possible (ie. no sunglasses and other gear which interferes with people being able to recognize you.
2. A bio of yourself for our volunteer page (the bios are important for people who are considering signing up for your events to decide if they will be a good fit). We'll need this around the time of your third event as well. If you would prefer that we write the bio for you, that is fine - you can answer some/all of the following questions for us and we will write the bio:
- How long have you been in Calgary?
- Where did you live before and what brought you to Calgary?
- What are you outdoor interests?
- What are your other interests?
- What do you do for a living?
- What kinds of events do you think you'll coordinate for the club?
- What are your events (ie. hikes) like as far as pace? Are you a fairweather outdoors person or a determined die-hard?
- Do you like to explore and go on side trips, or stick closely to your planned itinerary?
- What are your all-time favorite trips (through the club or otherwise)?
- Anything else you can think of that may help people understand what to expect when considering one of your events.

Coordinator Manual: Please be sure to familiarize yourself with the content in the Coordinator Manual. Even if you don't want to sit down and slog through the whole thing, please at least skim the Table of Contents so you know what information is available to you. Here are some of the more important areas:
- Setting up a New Event: http://www.calgaryoutdoorclub.com/member/portal/manual/newevent.asp
- Managing Upcoming Events: http://www.calgaryoutdoorclub.com/member/portal/manual/upcoming.asp
- Running Your Event (including Carpool Management): http://www.calgaryoutdoorclub.com/member/portal/manual/run.asp
- Completing an Event: http://www.calgaryoutdoorclub.com/member/portal/manual/completing.asp
- Helping Others (ie. if you want to help train someone to get their star): http://www.calgaryoutdoorclub.com/member/portal/manual/mentoring.asp
- Volunteer Forum: http://www.calgaryoutdoorclub.com/member/portal/manual/forum.asp

We are always happy to answer questions and help out, but if you ask us something that is in the Manual, we will probably refer you there rather than answering the question directly.

Thanks again and have fun!